1. Privacy Policy Overview
This Privacy Policy explains how EagleCast TV collects, uses, stores, protects, and discloses information when visitors use the EagleCast TV website, contact support, request a trial, purchase a subscription, or otherwise interact with our services.
We aim to collect information that is relevant to the service requested, use it for defined business and operational purposes, and avoid retaining personal information longer than reasonably necessary for those purposes or legal obligations.
2. Information We Collect
The information collected depends on how you interact with EagleCast TV.
Name, email address, phone or WhatsApp details, and information you provide when contacting support.
Plan selected, order details, transaction references, and information needed to provide support.
IP address, browser type, device type, operating system, pages viewed, timestamps, and diagnostic information.
Messages, support requests, feedback, and other information you voluntarily submit.
Payment credentials such as full card numbers are generally processed by the applicable payment provider rather than stored directly by EagleCast TV.
3. How We Use Information
EagleCast TV may use information to provide requested services, process subscriptions, communicate with customers, provide technical assistance, verify transactions, prevent fraud and abuse, maintain security, improve website performance, analyze usage, respond to legal requests, and enforce our agreements.
We may also use information to send service-related communications, such as purchase confirmations, account notices, support replies, policy updates, and important operational messages.
4. Cookies, Analytics, and Similar Technologies
EagleCast TV may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, measure performance, and improve the user experience.
Third-party analytics or advertising technologies, where used, may process information according to their own privacy policies. Browser settings may allow you to block or delete cookies, although some website functions may not operate as intended after doing so.
5. Payments and Third-Party Providers
When you purchase a plan, payment information may be handled by a third-party payment processor. EagleCast TV receives the transaction information necessary to identify the order, confirm payment status, provide support, and administer refunds or disputes.
Third-party providers may independently process information under their own terms and privacy practices. We encourage users to review the privacy information of any payment provider or external service used during a transaction.
6. When Information May Be Shared
EagleCast TV may disclose information to service providers that help operate the website, process payments, provide communications, maintain security, perform analytics, or deliver customer support. We may also disclose information when necessary to comply with law, respond to valid legal process, protect rights and safety, investigate fraud or abuse, or enforce agreements.
We do not treat customer information as a public resource, and we do not sell personal information merely because a visitor browses the website.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No internet transmission or electronic storage system can be guaranteed to be completely secure.
Users should protect their own devices, email accounts, passwords, and messaging accounts and should contact EagleCast TV promptly if they believe their account or transaction information has been compromised.
8. Data Retention
EagleCast TV retains information for as long as reasonably necessary for the purpose for which it was collected, including customer service, transaction records, security, fraud prevention, dispute resolution, accounting, and legal or regulatory obligations.
Retention periods may differ by category of information and by the circumstances in which it was collected.
9. Privacy Choices and Requests
Depending on applicable law and your location, you may have rights concerning access, correction, deletion, restriction, objection, portability, or other treatment of personal information. Requests can be sent to support@eagle-cast.tv.
We may need to verify a request before taking action. Certain information may need to be retained where required by law, necessary to establish or defend legal claims, or otherwise permitted by applicable law.
10. Children’s Privacy
EagleCast TV is not directed to children who are too young to lawfully use the service in their jurisdiction. We do not knowingly request personal information from children where collection is prohibited. If a parent or guardian believes a child has provided information improperly, please contact us so the matter can be reviewed.
11. International Visitors
EagleCast TV may be accessed by visitors in different countries. Depending on where you are located and where our service providers operate, information may be processed in countries other than your own. Where applicable, processing is subject to the legal requirements governing that information.
12. Third-Party Links and Services
Our website may contain links to external websites, applications, payment services, communication platforms, or other third-party services. EagleCast TV does not control the privacy practices of external services. Review their policies before providing information directly to them.
13. Policy Updates and Contact
EagleCast TV may update this Privacy Policy when our services, technology, business practices, or legal obligations change. The date shown at the top of the page indicates the current published version.
Privacy questions and requests: support@eagle-cast.tv.