1. General Refund Policy
EagleCast TV aims to provide a clear and straightforward refund process. Because subscriptions provide access to a digital service, refund eligibility depends on the plan purchased, the applicable offer terms, the timing of the request, and the circumstances involved.
This policy should be read together with the terms shown at checkout and any mandatory consumer rights that apply to the transaction.
2. 30-Day Money-Back Guarantee
Where a purchased plan is covered by EagleCast TV's 30-day money-back guarantee, an eligible customer may request a refund within 30 calendar days of the original purchase.
The guarantee is intended for genuine service issues and customer dissatisfaction covered by the applicable offer. It does not apply to fraudulent or unauthorized activity, repeated refund abuse, or deliberate attempts to bypass subscription controls.
Eligibility may also depend on the specific terms displayed when the subscription was purchased.
3. Free Trial
Where a free trial is offered, customers are encouraged to use it before purchasing a paid subscription. A trial can help confirm device compatibility, setup requirements, service performance, and whether the available service meets the customer's expectations.
Using a trial does not create an automatic entitlement to a refund after a paid subscription is purchased. Paid subscriptions remain subject to the refund terms applicable to the selected plan.
4. Refund Eligibility
A refund request may be considered when it is submitted within the applicable refund period and includes enough information for EagleCast TV to identify the transaction and understand the issue.
Examples of circumstances that may be reviewed include a qualifying service problem, an unresolved access issue, a billing error, or another situation covered by the terms of the purchased offer.
For technical complaints, EagleCast TV may first provide reasonable troubleshooting or setup assistance. This helps determine whether the issue relates to the service itself or to a device, application, internet connection, or local configuration.
5. Non-Refundable Circumstances
Refunds may generally be declined in circumstances such as:
- Requests submitted after the applicable refund period.
- Fraudulent, abusive, or unauthorized transactions.
- Repeated refund requests intended to obtain continued access without payment.
- Problems caused solely by unsupported devices, third-party software, internet access, or customer configuration.
- Temporary interruptions or minor buffering that do not represent a qualifying service failure.
- Dissatisfaction with content availability where the service was otherwise provided as described.
- Promotional or special offers that contain separate refund terms clearly disclosed at purchase.
These examples do not override any consumer protection or other legal right that cannot lawfully be excluded.
6. How to Request a Refund
Send your refund request to support@eagle-cast.tv within the applicable refund period.
To help us review the request, include the purchaser name, email used for the order, order or transaction reference, purchase date, subscription plan, and a clear explanation of the reason for the request.
Refund Request
Email: support@eagle-cast.tv
Subject: Refund Request
Include your order reference and the email used for the purchase.
7. Refund Review Process
EagleCast TV reviews refund requests individually. We may verify the transaction, review relevant account or support history, and request additional information where necessary.
For technical issues, we may ask for the device type, application used, error details, connection information, or other troubleshooting information. Where appropriate, we may offer setup assistance before making a final decision.
Refund decisions are based on the applicable plan terms, the circumstances described, and any information reasonably required to verify the request.
8. Refund Processing and Timing
If a refund is approved, it will generally be returned through the original payment method where the payment provider permits this.
The time required for the funds to appear can vary depending on the payment processor, card network, bank, or other financial institution. EagleCast TV cannot control processing delays that occur after a refund has been initiated.
9. Subscription Cancellations
Customers may request cancellation to avoid future subscription charges where cancellation options are available for the relevant plan.
Cancellation of a subscription does not automatically create a right to a refund for the current or previous billing period. Any refund request remains subject to the applicable refund terms and consumer rights.
10. Consumer Rights
This policy is not intended to exclude or restrict consumer protections that cannot legally be waived. If applicable law provides a mandatory cancellation right, refund remedy, warranty, or other protection, that right applies to the extent required by law.
Nothing in this policy prevents a customer from exercising a lawful right concerning an unauthorized transaction or another protected payment dispute.
11. Policy Changes and Contact
EagleCast TV may update this Refund Policy when its offers, payment systems, subscription procedures, or support processes change. The current version is identified by the date displayed at the top of this page.
If you have questions about a refund or need help with a payment-related issue, contact EagleCast TV at support@eagle-cast.tv.